Deleting and Removing an Order from Hold
When placing an order you should start by filling out the required information on the “Order Entry Header” page. This page contains information such as the Customer Ship to address and the Customer Purchase order information. Once the information is complete click on the button labeled “Product Search” to search for the item you would like to purchase.
Every account has a default ship to address, to change the ship to address follow these steps.
Option #1: Type your ship to address as indicated it the appropriately labeled text box, on the “Order Entry Header” page.
Option #2: Click on the link labeled “Click here to change Ship To:” and a pop up window will display with all the previously saved ship to addresses. You can then select the appropriate ship to address.
There are several ways to search for an item on the web.
1. Quick Search: The quick search bar appears at the top of every web page. You can enter a product number or a partial description to bring up the product most closely related to your search.
2. Product Search: The Product Search page allows you to search for a product by entering any of the following information:
a. Product Code/NSN No
b. Product Description
c. Manufacture
d. Manufacturer Part No.
e. Customer Item No.
3. Product History Search: Allows you to search from a list of products you have previously purchased.
4. Product Search via the Current Order Page: At the bottom of the Current Order Page there is a button labeled Product search that allows you to search for an item by using any or a combination of the following items:
a. Product Code/NSN
b. Product Description
c. Manufacturer
d. Manufacturer Part No.
e. Customer Item No.
5. Product Contract Search: Allows you to search for product on contract.
6. Customer Contract Inquiry: Allows you to search by contract and agreement number.
HINT: When entering information into a search box you do not need to type the whole item number or description a string search is preformed on the information you do know. For example if you are searching for a “2 x 2 Gauze Bandage” you can enter the word “Gauze” and all item with that word in the description will be displayed. You can also do that with item numbers for example if you remember that the item number has the following string of numbers “100” but cannot remember the rest, just enter “100” and all items number where “100” appears will display. You can then make a section from those items.
To add an item to your order, simply type the quantity you desire of an item in the text box labeled qty (example below). Once you have entered a quantity in the text box click on the button at the bottom of the screen labeled “Add to Order.” This item will now appear on your order. You can see the items listed on your order by clicking on the button at the bottom of the screen labeled “Current Order” or select “Current Order” from the toolbar under the “Place an Order” menu.
If you would like to place the order “On Hold” and return to it at a later time you can click on the button at the bottom of the screen labeled “Hold Order”. The “Order Hold Notice” page will confirm that your order has been placed on hold. To remove an order from “Hold” or to "Delete" an order that has been place on hold see the section titled “Deleting and Removing an Order from Hold”
Once you have selected and reviewed all the items you would like to purchase, on the “Current Order” page click on the button at the bottom of the screen labeled “Send Order Now” to submit your order and select payment options.
On the “Order Entry Header” page in the text box labeled Ship Method use the drop down menu to select the appropriately Shipping Method. Shipping Methods are pre-determined based on the current Account information.
Once you have selected “Send Order Now” you will be taken to the “Payment Method page. Here you can select, from your pre-determined payment method, how you would like to pay for your purchase. Click on the drop down menu under “Please choose your Preferred Method of Payment” and select the method. If you choose credit card go to the Credit Card drop down menu and select a stored credit or enter a new credit card by entering the credit card information to the right in the appropriate text boxes. When you have completed reviewing your order and are ready to conclude your purchase click on the button at the bottom of the page labeled “Submit Order” this will send your order information and provide you with a Sales Confirmation. You will also receive a sales confirmation to the email associated with your user account.
To use the “Quick Order” page click on the button at the bottom of most pages labeled “Quick Order.” To use this method of ordering you will need to know the American Medical Depot item number and the sold unit of measure. For example if you are ordering 5 Laryngoscope Sets from vendor “X” would have to know that the American Medical Depot item number is 999030066 and that the ordering unit of measure is each. Once you have that information you can just enter a list of items and quantities you would like to purchase (see example below). Then review them on the “Current Order” page.
A template may be created if you tend to repeat an order daily, weekly, monthly, etc. All you have to do is retrieve the template you have already created and add the quantities you would like to order. To create a template you would create an order as you normally would by selecting items and adding them to your “Current Order” page. Once you have selected all the items for your template click on the button located at the bottom of the screen labeled “Save Order as Template”. This button only appears at the bottom of the “Current Order” page. You then will be prompted for a name for your template, name it and save.
To retrieve your template click on the “Choose a template” drop down menu located on the “Order Entry Header” page or on the “Quick Order” page. You can then just add the quantity to your order and submit your order.
Deleting and Removing an Order from Hold
To delete an order on hold select “Orders on Hold” from the toolbar under the “Place an Order” menu. The “Orders on Hold” page will display click on the “Web Order #” you wish to delete.
The order will open to the “Order Entry Header” page, at the bottom of the screen select the “Current Order” button. When the Current Order page open there will be a button at the bottom of the screen labeled “Delete Order”
To remove orders on hold select “Orders on Hold” from the toolbar under the “Place an Order” menu. The “Orders on Hold” page will display click on the “Web Order #” you wish to remove from hold and submit as an order. The order will open to the “Order Entry Header” page. You can then proceed as you would with a normal order.