Return / Exchange Goods Policy

• All returns are subject to a minimum 30% restocking charge.
• No returns after 60 days from date of shipment.
• No credit will be granted by American Medical Depot for the following products:
  
  
  • Parts, custom products and special orders
  • Products which are not in the original packaging or are in opened containers of American Medical Depot selling unit of measure
  • Products that are not suitable for resale

• Freight collect terms will not be accepted.
• All product returns must be authorized in advance by American Medical Depot and each request for return must be made through an American Medical Depot Customer Relations Representative.
• Freight must be prepaid by the customer on all authorized returns except for return of products shipped in error. (In this case, American Medical Depot will specify the routed carrier to be used for products shipped in error).
• Requests for authorization must include the reason for return, item number, quantity, American Medical Depot invoice number and the customer's purchase order.
• Customer Relations will assign a merchandise return authorization number and this number must be included on the packing list with the returned product.
• There is no restocking fee for returns due to a manufacturer's defect or an American Medical Depot shipping error.